Mirorim | Terms of Service

Welcome to Mirorim, a service provided by Sartomax. By using our platform, you agree to these Terms of Service (“ToS”). Please read them carefully.

Company Contact Information:

• Phone: +968 97988090
• Address: Oman
• Email: [email protected]

Effective Date and Changes

Effective Date: These terms are effective as of [Date]. We reserve the right to modify these ToS at any time, and will notify users via email, in-app notifications, and announcements on our website. Changes take effect 30 days after notification.

Services Provided

Mirorim offers a comprehensive project management platform integrating productivity tools with self-care features. Key features include:

• Customizable Project Management: Customizable workspaces, folders, and list views.
• Self-Reflection Dashboard: Personal metrics and time-filtered insights.
• Emotional Assessment: Tools to monitor emotions and progress.
• Collaboration Tools: Real-time chat, file sharing, and collaboration features.

User Responsibilities

Acceptable Use

Users must:

• Use the platform lawfully and respectfully.
• Avoid illegal activities, harassment, unauthorized access, and sharing copyrighted material without permission.
• Keep account information accurate and secure.
• Report any unauthorized use or security breaches immediately.

Payment Terms

Subscription Models

• Individual: Basic features for personal use.
• Business: Collaborative features for small to medium-sized groups.
• Enterprise: Advanced features, higher user limits, and custom solutions.

Payment Methods

Accepted payment method: PayPal.

Privacy and Data Collection

Data Collected

• Account Information: Name, email, etc.
• Usage Data: Features used, time spent on the platform.
• Content: Created or uploaded by users.
• Payment Information: Used to provide and improve services, process payments, and analytics.

Cookies

We use cookies for authentication. Users can manage cookie preferences through their browser settings.

Intellectual Property

Ownership

Sartomax owns all intellectual property related to the software, logos, trademarks, and user interface designs.

User Content

Users retain ownership of their content but grant Mirorim a license to use, store, and display it to provide the service. User data is only shared with third parties for analytics purposes.

Termination

Conditions

Accounts may be terminated for:

• Violation of these ToS.
• Non-payment of fees.
• Extended inactivity.
• User request.

Consequences

• Loss of access to the platform and its features.
• Data retention for 6 months.
• No refunds for prepaid services beyond the initial 30-day money-back guarantee.

Dispute Resolution

Methods

1. Mediation: Neutral third party facilitates resolution.
2. Arbitration: Binding decision by a neutral arbitrator.
3. Negotiation: Direct communication between parties.
4. Conciliation: Facilitator assists in resolution.
5. Online Dispute Resolution (ODR): Uses online platforms for resolution.

Costs

Costs of ADR methods are shared equally by the parties. Each party bears its own legal fees.

Governing Law and Jurisdiction

These ToS are governed by the laws of the Sultanate of Oman. The courts of Oman have exclusive jurisdiction over any disputes.

Notification of Changes

Users will be notified of changes to the ToS via email, in-app notifications, and website announcements.

Refund Policy

• Free Trial: 3 months free trial.
• Money-Back Guarantee: 30-day refund for unsatisfied users post-purchase.
• Monthly Subscriptions: No refunds for unused periods after cancellation.
• Enterprise Solutions: Negotiable refund terms.

Age Restrictions

Users must be at least 13 years old to use Mirorim, in compliance with COPPA.

Data Backup

Mirorim provides data export services upon request and regularly backs up user data for security.

Warranty Disclaimer

Mirorim is provided “as is” without warranties of any kind. We do not guarantee uninterrupted, timely, secure, or error-free service.

Limitation of Liability

Mirorim is not liable for indirect, incidental, special, consequential, or punitive damages. Our maximum liability is limited to the amount paid by the user in the last 12 months.

Acceptable Use Policy

Purpose and Scope

This AUP applies to all users of the Services, including employees, contractors, and visitors. The policy covers all systems, networks, and devices used to access the Services.

Acceptable Uses

Users must:

• Use the Services only for lawful purposes and in accordance with all applicable laws and regulations.
• Ensure that all actions comply with the terms of this AUP and any other agreements with Mirorim.
• Maintain the confidentiality of login information and use strong passwords.
• Promptly report any security breaches, suspicious activities, or unauthorized use of the Services to Mirorim.

Prohibited Activities

Users must not:

• Compromise the security or operation of the Services, including hacking, reverse engineering, or attempting unauthorized access.
• Engage in any illegal activities, including but not limited to violations of data, privacy, and export control laws.
• Transmit harmful content, such as viruses, malware, or any other malicious code.
• Use the Services to send unsolicited communications (spam) or conduct phishing scams.
• Post, share, or distribute inappropriate content, including pornography, hate speech, harassment, glorifying violence, promoting terrorist organizations, or any material that is offensive or harmful to others.
• Misrepresent their identity or affiliation, or disguise the origin of any content transmitted through the Services.

System and Network Security

Users are required to:

• Use the Services only through authorized interfaces and follow all security protocols.
• Avoid activities that could harm the functionality or performance of the Services, such as overloading the network with excessive requests or using automated systems without authorization.
• Refrain from accessing or attempting to access parts of the Services for which they do not have authorization.

Intellectual Property

Users must:

• Respect the intellectual property rights of Mirorim and third parties.
• Not infringe on copyrights, trademarks, or other proprietary rights through the use of the Services.
• Use only properly licensed software and refrain from engaging in software piracy.

Confidentiality

Users must:

• Protect sensitive and confidential information accessed through the Services.
• Follow guidelines on handling, storing, and sharing confidential information to ensure its security and integrity.

Enforcement and Consequences

Violations of this AUP may result in:

• Warnings or retraining for minor infractions.
• Suspension or termination of access to the Services for more serious or repeated violations.
• Legal action in cases of severe or unlawful conduct.

Mirorim reserves the right to investigate any suspected violations of this AUP and to take appropriate action based on its findings.

Review and Updates

This AUP will be reviewed regularly to ensure it remains effective and compliant with changing laws and technological advancements. Updates will be communicated to users as necessary.

By using the Services, you acknowledge that you have read, understood, and agree to abide by this Acceptable Use Policy.

For any questions or to report violations, please contact us at [email protected].